Chatbots: What is it and Why is It Important

Chatbots: What is it and Why is It Important

Chatbots are being more important to keep up with new trends and to help you automate things like customer service. Having a chatbot will allow you to have no downtime when it comes to customer service. Chatbots don’t only allow customer service, but they can...
What is Customer Engagement?

What is Customer Engagement?

Customer engagement involves interactions and relationships that are ongoing between a company and customer. In order for such engagement to be successful, businesses must show their customers that a relationship is not only based on how many transactions that occur,...