Customer reviews are very important, to both online businesses and regular brick and mortar stores. There are actually three different types of reviews – service, product, and local. Local reviews are for businesses that have an actual brick and mortar presence. Service reviews are for things such as customer service and delivery times. Product reviews are for feedback about the quality and performance of the actual product. Reviews are important, because it is a way for customers to build trust in your shop.
Key Takeaways:
- Reviews are often referred to by people as feedback, rather than just calling it a review.
- There are three different types of reviews, which include reviews based on service, products, and locality.
- A local review is for a shop that maintains an actual storefront, rather than only an online presence.
“Customer reviews are an integral part of any business’s marketing plan whether it be an online shop or a brick-and-mortar shop. They provide social proof for your shop’s visitors, but they are beneficial in so many more ways.”
Read more: https://business.trustedshops.com/blog/customer-reviews
