Almost every successful commercial site has incorporated some type of chatbot within their site’s interface in 2022. The most common chatbots featured on these sites are customer support chatbots, but there are several other models available. A skill chatbot is an example of one of these options. Skill chatbots are a form of AI like Siri and Alexa that specifically work off of a user’s commands. Once they are provided with a command or inquiry, they perform a relative action.

Key Takeaways:

  • A chatbot can can be what’s known as button-based. These varieties offer users a list of different FAQ’s that they can choose from, as well as an option for real-time support.
  • The main way companies often reduce the workload of their support team is by introducing customer support chatbots that are available 24/7.
  • Siri and Alexa are what’s known as skill chatbots. These bots perform by going off of a human’s individual command.

“A chatbot is a computer program, which works on Artificial Intelligence, it can talk to you through Voice and also through chat. It has many names like Conversational Agents, Talk Bot, Ai Bot, Chatterbot, etc.”

Read more: