A chatbot is used to simulate human conversation. It is an artificial intelligence based feature that can be utilized with messaging applications. One benefit of chatbots is that it allows customers to interact with an organization, but it wouldn’t be costly to the organization. Chatbots tend to work within one or two methods – set guidelines or machine learning. Amazon’s Alexa, and Google Assistant are examples of chatbots that have become common for people to interact with.
- Some chatbots are limited to a set of guidelines, while others are capable of machine learning.
- Chatbots can operate 24 hours a day, 7 days a week at a lower cost than human workers.
- Chatbots may not understand all queries and may not be able to express appropriate sympathy.
“Chatbots, also called chatterbots, is a form of artificial intelligence (AI) used in messaging apps.”