Chatbots are extremely important and are almost a must have for any business that offers customer support. One of the most valuable aspects of the chatbot is that it is automated which allows other workers at the company to focus on much more pressing issues and needs. Chatbots are also great at improving the experience of a customer because they give answers quickly and are always available. Finally, chatbots have been found to be the preferred way to communicate with customer service over picking up the phone to call the business directly.

Key Takeaways:

  • Chatbots are an application that is used to create an interaction with a person and is typically used for customer service.
  • Since chatbots are available around the clock, human workers are able to be more efficient and focus on more pressing needs.
  • Chatbots help to improve customer satisfaction as they will have the ability to enhance a conversation and do it more efficiently than a human.

“This is reflected in research by Chatbot Magazine that shows 69 per cent of consumers prefer chatbots because of their ability to provide quick replies to simple questions.”

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