Nowadays, contacting customer service can be a tedious process. Thanks to advancements in artificial intelligence, we now have chatbots that are able to mitigate some of the stress of customer service. Chatbots are AI that are able to be trained to answer customer service questions. Chatbots can even learn from customer interactions and personalize each conversation and they’re able to sift through information faster than even a human representative. They’re also cheaper to utilize than employees, and many customers prefer talking to them over calling customer service.
Key Takeaways:
- A chatbot is easy solution to dealing with basic customer service needs.
- Thanks to advancements in artificial intelligence technology, chatbots can be trained to answer questions.
- Many customers like using a chatbot more, because it’s less of a hassle than having to call a customer service agent.
“Anyone who has ever tried to contact a company through a representative at a call center knows how slow and frustrating the process can be. Even with upgrades and best practices in customer experience, there isn’t much that can be done to improve the situation because in most cases the agent is looking through multiple CRMs and is limited by the speed of the programs they can access.”
