Chatbots are being more important to keep up with new trends and to help you automate things like customer service. Having a chatbot will allow you to have no downtime when it comes to customer service. Chatbots don’t only allow customer service, but they can analyze and provide important data for you to keep up with SEO optimization and SMM strategies. There are some downsides however, as some people would rather deal with a real person than a chatbot when it comes to important customer service issues.

Key Takeaways:

  • Chatbots allow you to have around the clock customer service. They are also cost effective.
  • Some chatbots are there for data purposes. Using that will help you succeed in your business.
  • Some people would rather prefer a real person when they are dealing with customer service issues.

“Chatbots are computers programmed to mimic human conversation through voice or text interactions.”

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