A chatbot is something that is extremely necessary if you are using a good SEO or other optimizations for your business. A chatbot can offer many things that a real human can’t. Operating hours are 24 hours per day, 365 days per year and you don’t have to pay them. They can give a personalized experience to anyone. They are also able to show various products to customers that you may not have reached. It’s a necessary tool in this digital age.
- A Chatbot is able to provide customer service 24 hours a day 7 days a week.
- Chatbots also have the ability to upsell and even mention other related products
- It is shown that a chatbot might add some personality to your product and business.
“Anyone who has ever tried to contact a company through a representative at a call center knows how slow and frustrating the process can be. Even with upgrades and best practices in customer experience, there isn’t much that can be done to improve the situation because in most cases the agent is looking through multiple CRMs and is limited by the speed of the programs they can access.”