Chatbots are becoming a standard feature in many customer service departments, but owners and management still don’t utilize all the benefits fully. In fact, recent survey suggests that ability to deploy a chatbot for 24 hours 7 days a week still ranks as the most important advantage. It is easy to underestimate other benefits of automated customer service such as consistent and quick answers, patience that virtually has no limits or an ease with which a chatbot can respond in many languages.
- Chatbots are faster than human operators and provide more consistent responses.
- For global brands, chatbots can easily operate in multiple languages.
- The benefits of using chatbots include cost savings, improved customer interaction, and increased sales.
“According to studies, over 50% of customers expect a business to be available 24/7.”