Chatbots are extremely important when it comes to businesses that have websites. A chatbot is very commonly used for customer service as it can help reduce costs and also limit the number of human agents that you need to hire for customer service reasons. There are very advanced and innovative chatbots on the market.

Key Takeaways:

  • Chatbots are typically used in customer service and they are valuable because they reduce costs and are very accurate.
  • They can help people check in online while also taking in customer complaints.
  • There are two different types of chatbots, rule-based and machine learning bots. Rule-based bots are pre-programmed while machine learning bots can learn new information as they receive it.

“Chatbots certainly help to reduce costs; remove the limitation of limited number of human agents who can take the call; and also ensure better accuracy in data capture in the conversation.”

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