A chatbot is extremely important when it comes to having a website for your business. It’s an application service that interacts with visitors to your website on behalf of you. They are typically found in any type of business that has a customer service branch. The most frequent use of a chatbot is actually in the real estate business. Some things that show why chatbots are beneficial include straight forward answers, no waiting time for the customers and clarity with regards to details.

Key Takeaways:

  • Currently, chatbots are being widely used in Customer Service industries to automate the response of the same kind of queries.
  • As per Gartner, by 2020 the average person will have more interaction with Chatbots that his/her spouse.
  • You get instant notifications and the same conversation can be sent to any tool you use in your workflow.

“It was often frustrating for my team to answer the same queries of the customers coming through the chat platform integrated on our website.”

Read more: https://nikhonit.medium.com/what-is-a-chatbot-why-your-website-must-have-it-in-2020-c88a38cff3c9