Chatbots are increasing in popularity and more companies are adopting them in their customer service departments. As the technology advances, chatbots that we think of as of automated chat systems are becoming sophisticated and more capable. Before you decide to deploy one, ensure you understand its capabilities fully, as well as control mechanisms you can develop for your system.
Key Takeaways:
- Chatbots are highly suitable for industries that deal with customer service a lot such as finance, retail and travel.
- Make sure that if you do decide to implement a chatbot that you pick the one that is going to work best for your business.
- If you plan on deploying a chatbot, make sure that your IT team is opening up your system to allow for virtual agent interfaces.
“Chatbots are a broad category that includes everything from Amazon Alexa smart speakers to automated text chat on a company’s customer service page.”
Read more: https://hbr.org/2019/05/does-your-company-really-need-a-chatbot
