In modern business, chatbots are basically a must have tool in order to stay on the same level as your competition. Contrary to popular belief, chatbots are actually pretty easy to build.  Chatbots can help automate processes which will leave humans to work on more important things and are also very straight forward. Finally, chatbots help gain trust with potential customers and also help embody what your brand is trying to be.

Key Takeaways:

  • Facebook Messenger brought chatbots into the spotlight and now has more than 100,000 active bots.
  • Chatbots are still a young technology that will improve as AI further develops.
  • The challenge of chatbot creation comes from the need to plan the conversation out in detail.

“You can find chatbots in messaging apps on smartphones for personal use or on company websites for business use.”

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