There is a lot of negative perceptions about chatbots, and that is unfortunate, because many businesses can benefit from using chatbots in their customer service. Chatbots can provide experience to the customers that is engaging and efficient, while being budget friendly to your business. They are computer programs powered by artificial intelligence, with the goal of addressing customer concerns, questions or complaints through simulated conversation. The efficiency of chatbots primarily is demonstrated through interactions that tend to repeat from customer to customer.
Key Takeaways:
- Chatbots are computer programs that can help simulate conversations between humans. They can interpret and respond to user requests.
- There are two different types of chatbots, rule based ones and conversational ones, with conversational being more common.
- Chatbots are very important for business because they are available at all times and they help reduce the wait time for customers.
“In today’s time, where customers believe that the experience a company provides is as important as its products or services.”
